| Q. How can I order products from The John Henry Company®? |
- Choose one of four easy ways:
- Order our inventory products directly ONLINE, or call one of our customer service representatives using the phone numbers provided below.
- You may fax in your order, please use the fax numbers provided below.
- Through your John Henry® field representative
- By mail: P.O. Box #17099, Lansing, MI 48901-7099
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| Florist/Gift Shops Customer Service:
- Hours:
- Phone Number:
- Toll-Free: (866) 540-1810
- To order Custom Stationery:
- Toll-Free: (866) 448-8300
- To order any Business Forms:
- Toll-Free: (800) 522-1947
- Our Wholesale Customers:
- Toll-Free: (800) 840-3404
- Fax Toll-Free: (800) 968-5646
- E-mail Us: fmdregions@multipkg.com
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| Growers & Garden Center Customer Service:
- Customer Service Hours:
- Phone Number:
- Toll-Free: (866) 378-7535
- Fax Toll-Free: (800) 968-2598
- E-mail Us: growercare@multipkg.com
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Q. Do you require a minimum order amount?
- Yes
- Grower product minimum order: $50.00.
- Floral product minimum order: $100.00.
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Q. How can I pay for my order?
- John Henry® has four easy ways to pay for our products:
- Credit cards including VISA®, MasterCard™, American Express® (AMEX) and Discover®
- Line of credit (click on Credit Application to apply)
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Q. Do your product prices include freight costs?
- No, sorry. (The one exception is baskets: prices in our basket catalogs do include freight charges, excluding Alaska & Hawaii)
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Q. How soon will I receive my order?
- Most inventory items are shipped within 48 to 72 hours of when the order is received by John Henry®.
For current delivery times of custom printed products please call our customer service at the phone numbers provided above.
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Q. Do you sell other products besides Capri® cards?
- Yes, we sell hundreds of other products! Here's a quick sample list of all the products we offer:
Baskets, Care Tags, Containers, Paper & Plastic Wraps, Designer Reference Books, Envelopes, Business and Computer Forms, Identa-Seals®, Laser Cards, Plush Animals, Preservatives, Silk & Dried Foam, Stationery, Flower and Foliage Reference Charts and much more!
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Q. How can I add my own look to a John Henry product?
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- Florist & Gift Shops
We excel in helping businesses like yours design truly customized business images that are distinct from all others. We know how to establish your unique products and services to your customers. Just ask your John Henry field representative or call Customer Service toll-free at (866) 540-1810.
- Grower & Garden Centers
John Henry® is doing an increasing amount of custom work, as growers develop their own brands in the garden marketplace. A starting point is our Image Collection, which gives you 11 pre-designed backgrounds that can be used on most of our standard tags. We can also utilize your professional artwork, or help develop a new look altogether. For details on custom work, talk with our Grower Care Center at (866) 378-7535.
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Q. How do I go about putting UPC codes on my tags?
- Many mass merchants and even independent retailers want bar codes on their green goods today. Our Grower Care service experts can help you utilize bar code technology on your favorite John Henry® product.
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Q. How can I get copies of John Henry®'s latest catalogs?
- We offer you the option to download or view online print-quality PDFs by page, section or the entire catalog. Catalogs are still available by mail, though we encourage you to view them online or download them onto your computer.
Go to our Catalog Request page and simply click on the one you would like to view. When requesting by mail, you should receive your catalogs within seven days.
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Q. Can I get product samples?
- Yes, You may request samples of our products by phoning, faxing, or emailing your request to our Customer Service Departments. Please use the numbers provided above under "How can I order products from The John Henry Company® for that purpose.
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Q. If I am not completely satisfied with my John Henry products may I return them?.
- Please see our Return Policy under Company Terms and Conditions.
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